Ordering Information and Payment Options
For the in stock reels we require 100% payment prior to shipping. For the out of stock or special order reels we require a 30 -
For the in stock reels we aim to ship same day (payment received before 3:30pm Monday to Friday) or following working day from receipt of order. If for any reason this is not possible, we will email you with an explanation and order status.
For the out of stock or a special/ custom orders we require a waiting period from one to three months depending on where we are with our current manufacturing process.
Shipping via Registered air mail with tracking number ($45 value) is included. Normally the shipping to USA takes about 9 -
Returns & Excanges
Of course, we accept returns providing a reel is our regular model (not a special order item), absolutly new, in a 100% resalable condition with all papers, original packaging and are returned within 14 days of you receiving the item. Please contact us before returning an item.
All refunds will be made via PayPal within 9 working days after we received a returned reel. And also please note that we will deduct an original shipping cost from the sum of refund!
All exchanges (of the same value or more) will be shipped for free. We don't mind which postal/courier service you use to return the goods (although we would ask you to avoid DHL as we always seem to get hit with extra charges), but if the goods do not arrive here, we are afraid that we can't accept responsibility for the loss.
Warranty, Warranty Repairs and Service
All our reels carry a limited lifetime warranty for the original owner covering any defect in materials and workmanship. This warranty provides that defective reel will be repaired and shipped back at no charge for parts and labor. Of course this warranty does not cover damage caused by accident, misuse, improper maintenance or modification. In this case you will be charged a reasonable fee for repair plus $45 to cover shipping, insurance and processing.
VERY IMPORTANT BIT:
If you are sending the goods from outside of the EEC, it is important that you declare the value at no more than USD30. If you do not do this, we will end up paying taxes and duties on the item for a second time around. Upon receipt of returned goods, we will issue a PayPal refund, or ship an exchange, as required.
Please allow 9 working days for returns to be processed once they reach our workshop!